Frequently Asked Questions

 General

  • Absolutely. We understand how important it is to feel confident when choosing support during such a personal time. We’re happy to provide references from past clients upon request. Just reach out through our contact form, and we’ll gladly connect you with someone who can share their experience working with us.

  • We do! We call it our Clarity Promise.

    If you don’t feel clear, more organized, and more confident about what to do next after your first month with me, I’ll give you a full refund.

    No stress, no fine print, no hard feelings — just real support you can trust.

  • We support a wide range of after-loss needs — from organizing paperwork and coordinating service providers to sorting belongings, attending appointments, or preparing a home for sale. Whether it’s logistical or emotionally challenging, we’re here to help with what’s hardest to do alone.

  • No — we’re not therapists, counselors, or mental health professionals. We provide practical, real-world support during an emotional time, and can help you find licensed professionals if you're looking for clinical grief support.

  • Not at all. We offer both in-person and virtual services depending on your location and needs. Many of our clients receive support entirely remotely — especially when managing loss from out of town. However, should you want Kelsey to represent you in a real estate transaction (buy, sell or lease), she can only do so in the state of California where she is licensed (CalDRE #02178337).

  • If you’re looking for guidance and structure but want to handle most things yourself, the After Loss Coach may be the right fit. If you’d rather delegate, need help on the ground, or want a more hands-on approach, Concierge support is likely the better option. And if you're unsure — we’re happy to talk it through with you.

  • I like the way you think! This a great way to help someone else navigating loss in a meaningful way.

    We offer a gift certificate option for each package we have, whether coaching, concierge, or a blended package.

    We also have a general gift certificate option that can be used towards any of our packages or a custom plan. Those come in increments of $100, starting at $100 and going up to $1000.

    Please find our featured gifted packages and other options HERE.

 Services & Pricing

  • Pricing depends on the level of support you choose. Coaching packages are available as one-time or ongoing monthly support. Concierge services are offered in hourly blocks or as full-service packages, with discounts for larger commitments. We also offer flexible options to build a plan that fits your specific needs and budget.

  • Yes. If our existing packages don’t quite fit, we’ll work with you to design a custom plan based on your situation — whether that’s short-term, help with one project or ongoing support across multiple areas.

  • Our smallest Concierge package starts at 5 hours, which is ideal for focused support on 1–2 key tasks. Larger hourly blocks are available for broader or ongoing support needs, and all packages can be tailored based on what’s most helpful to you.

  • That’s more common than you might think. Whether it’s been a few months or a few years, we support clients whenever they’re ready to face the tasks that follow a loss. There’s no deadline on this kind of work — and no judgment on your timeline. If you still have belongings to sort, accounts to address, or decisions to make, we’re here to help.

  • Real estate-related services — such as coordinating repairs, maintenance and clean outs, or connecting you with trusted service providers — can be integrated into a Concierge package when appropriate. Representation in a real estate transaction is offered separately and in full compliance with California regulations. Fees for those services are negotiable and discussed with full transparency before any written agreement is made.